• Customer Service Intern

    Job Locations US-IL-Chicago
    Posted Date 1 week ago(11/9/2018 3:52 PM)
    Job ID
    2018-1268
    # of Openings
    1
    Category
    Internships
  • Overview

    Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. And these are the qualities that our global team embodies every day as we pursue one shared bold mission: to ignite the true potential in every athlete.

     

    We know that great people are what makes our brand great. We know that teams who bring a variety of skill sets, experiences and perspectives to challenge the status quo and create game-changing product means we are doing right by the athletes and coaches we serve. And that’s why we work with each member of our team to help them dream, discover, grow and realize their own full potential.

     

    Evolving the sports world and being the best partner for players is no small task. We are continually looking to add hard-working, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Join us.

    What You'll Do

    The CS Intern will learn the role of a Customer Service Specialist within Amer Sports, as well as complete various projects related to improving processes related to servicing dealer accounts.  This role will be reviewing such processes as:

     

    • Order placement and review
    • Inventory and substitution strategies
    • Streamlining the order to receipt procedures
    • Work on programs to monitor our progress in service through customer feedback mechanisms. 
    • The position will also complete analyses related to account service.

     

    What We're Looking For

    • Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)
    • Excellent verbal/written communication and listening skills
    • impeccable attention to detail with outstanding follow-through and time management skills
    • An ability to maintain composure in high pressure or urgent situations

     

    What We'll Provide:

     

    Located in the vibrant, sports-centric city of Chicago, Wilson Sporting Goods Co. global headquarters sits along the lakefront with first-class access to a burgeoning creative, innovative, energetic and active professional community. Our Innovation Center is located in Schiller Park, IL. We offer an open, collaborative, high tech work environment with best in class amenities and perks, including: 

    • Volunteering programs
    • Team building outings
    • Discounts on Wilson and Amer Sports products
    • Smart casual dress (yes, jeans every day!)
    • Summer hours
    • Company-sponsored sports leagues/teams
    • Fun, active company outings around major sports events

    Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

     

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