Systems Analyst

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

We are currently seeking a Systems Analyst who will be responsible for delivering Data Center solutions built on VMware and Microsoft Windows Server platforms as well as supporting the enterprise network. This hybrid role is responsible for resolving Network System issues of medium complexity. As a primary point of contact for our internal customers, the Network Systems Analyst is expected to triage and resolve a multitude of different primary systems and some network needs (switches, routers), incorporating best IT practices and excellent customer service until a resolution is met. The Network Systems Analyst will also be a mentor to the Technical Support Analysts on the team.

Specific responsibilities include, but are not limited to:

• Support Microsoft operating systems, including Windows Server 2012R2 – Server 2022
• Operation and management of Active Directory, DNS, and virtual hosts on VMware
• Support data center technologies, including TCP/IP networking, Nimble and Pure storage arrays (SAN), Cisco UCS servers, and Cohesity backup systems
• Vulnerability remediation – patching servers and applications in a timely manner
• Routine account maintenance including password resets, network accessibility, VPN connections
• Respond to server related issues as directed by manager
• Responsible for daily monitoring of OTRS trouble ticket queue, responding according to IT Service Level Agreement
• Provide support on telephony related applications
• Responsible for making basic device configuration changes and working with end users to troubleshoot network and security related issues
• Answer inbound calls and emails from technical peers (Network Administrators/Application Owners), respond to requests, and create/update tickets for all work
• Remotely access managed devices via in-band and out of band connections
• Retain ownership of escalated issues and work to resolution
• Work closely with peers to identify gaps and areas of improvement in training
• Demonstrate excellent communication and client care skills by documenting all activities within our client delivery system and communicating with the client in a timely manner
• Physical copper and fiber cabling
• Basic knowledge of Wireless access points; Aruba and Cisco
• Manage and/or participate in any additional projects, assignments, or initiatives as assigned
• Zscaler Private Access & Internet Security project work and support

This role requires a Bachelor's Degree in Computer Science, Management Information Systems, or a related field. We are seeking candidates with 2+ years' experience in an environment with virtualization technology, enterprise level backup technology, and working with Microsoft operating systems (Windows Server 2012 – Windows Server 2022). Additional experience may be considered in lieu of a degree.

Other qualifications include:

• VMware training or certification
• Knowledge of PC networks and LAN/WAN infrastructure
• Understanding of the OSI model, including routing principles and networking fundamentals, well known protocols and services, ARP/NAT, and command line interfaces
• Basic understanding of other IT-related functions
• Weekend and/or evening availability when needed
• Solid communications and interpersonal skills
• Must demonstrate the ability to prioritize and problem solve
• Ability to work effectively with both internal teams and external customers and vendors
• Weekend and/or evening availability as needed
• Ability to lift up to 50lbs as needed, with or without reasonable accommodation

What We’ll Provide

A reasonable estimate of the pay range is $90,000 - $105,000 per year at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range details reflect the base pay only and does not include our competitive bonus program.

We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:

• Paid time off for part- and full-time employees
• Education reimbursement
• Medical, dental and vision
• Pre-tax transit discounts
• 401(k) with company match
• Life insurance
• Paid parental leave
• Professional development opportunities
• Volunteering programs
• Team-building outings
• Discounts on Wilson and Amer Sports products

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.