Team Shop Operations Supervisor

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

We are hiring two hands-on Operations Supervisors to lead our Visual Specialist and Team Shop Specialist teams. These on-site roles ensure the accurate and timely execution of custom team shop orders across multiple locations, including Sparta, Nicaragua (WAN), and contracted facilities. You’ll play a key role in driving operational efficiency, resolving escalated issues, and mentoring team members to uphold brand standards and customer satisfaction.

Specific responsibilities include, but are not limited to:

• Lead and manage daily operations across Visual and Team Shop Specialist teams
• Oversee the creation of production-ready visual assets and documentation (labels, placards, job cards)
• Ensure timely and accurate processing of custom orders across multiple production sites
• Maintain data integrity across platforms including OTS (Filemaker), SAP, and Team Shop systems
• Resolve escalated issues related to production, order entry, and system workflows
• Collaborate cross-functionally with Order Entry, Customer Service, and Production teams to optimize processes
• Implement and uphold quality control standards for visual and production outputs
• Train, mentor, and support team members, including contractors and fixed-term staff
• Drive adoption of new tools and systems to improve efficiency and reduce manual work
• Communicate operational updates and changes to internal teams and external partners

This role requires:            

• High School Diploma or GED required.
• Associate degree in Business, Graphic Design Technology, Digital Media, Visual Communications, or related field preferred.
• Minimum of 2 years of experience in production, visual preparation, or order processing environment.
• Experience with Filemaker, SAP, and Adobe Illustrator preferred.
• Minimum of 2 years of supervisory or team lead experience.

Other qualifications include:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong leadership and team coordination skills.
• Excellent attention to detail and commitment to data accuracy.
• Proficiency in Microsoft Office and ability to learn new software systems.
• Working knowledge of visual asset preparation and production workflows.
• Effective communication skills, both written and verbal.
• Ability to manage multiple priorities and adapt to changing demands.
• Problem-solving mindset with a focus on continuous improvement.
• Ability to work collaboratively across departments and locations.
• Commitment to maintaining high quality standards and customer satisfaction.

What We'll Provide

A reasonable estimate of the pay range is $65,000 - $75,000 per year at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range details reflect the base pay only and does not include our competitive bonus program.

Wilson offers an open, collaborative, high tech work environment with best in class benefits and perks, including medical/dental/vision, 401k with company match, life insurance, paid parental leave, professional development opportunities, volunteering programs and discounts on Wilson and Amer Sports products.

Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.